WHY PACKX
WHY PACKX
Bye to the struggle of hopping from one freight forwarder page to another to look for the right service.
Find all the necessary information required to ship your package.
No more word-of-mouth but trust-worthy reviews by users at your finger tips.
PLATFORM
Our app serves as a platform that offers a hassle-free shipping experience both for users and vendors. Don't miss out, download the app and enjoy the ride.
Available Trip List
Vendor & Trip Detail
Manage Package
3 STEPS TO SHIP
USER FAQ
PackX enables shipping packages to any overseas destination listed on the app.
How can I send my package with PackX?
Find your destination, fill in details, reserve the trip, wait for confirmation, and drop off at the vendor. Learn more about the user journey on the app.
Is PackX responsible for delayed shipments?
Vendors handle delays, but PackX notifies users about potential delays due to unforeseen circumstances.
Who can I contact if my shipment is delayed?
Direct message to the vendor on the PackX app after you reserved on that Vendor’s trip.
Where can I drop off my package?
Drop-off locations and addresses are provided with trip details .
How can I make payments?
Check available payment options with each vendor. You can pay cash or mobile electronic transfer. Credit or debit card payments are unavailable for now.
Do I pay before or after the trip?
The vendor will charge upon weight and check in order to process the shipment. Some vendors may offer payment at check out by owing to their system.
How is PackX responsible for loss and damage?
Vendor may offer insurance for shipment items due to the declared value of the customer.
What if my package contains prohibited items?
App displays prohibited items listed by each vendor as well as the vendor will unbox-check for shipment item, is mandatory for item in order to be shipped off.
How do I cancel my shipment ?
Cancellation can be processed before the trip's cut-off date, regardless of whether the user drops off the item at the vendor.
What if the vendor cancels the item in my package?
Vendors cancel only prohibited items; users pick up canceled items.
Can I make purchase items online and ship it to the vendor instead of personally dropping off ?
Yes, use the vendor address; the vendor isn't responsible for undelivered items.
Is my perosnal information safe?
Yes, PackX ensures the confidentiality and safety of user information.
How can I track my shipment ?
In the Package tab, access the tracking timeline activated after dropping off the package at the vendor.