Vendor Terms

Vendor Terms for PackX 

This Vendor Agreement ("Agreement") is entered into by and between [Vendor Name], hereinafter referred to as the "Vendor," and PackX, the logistics platform app, collectively referred to as the "Parties."

1. Services:

The Vendor agrees to provide cargo freight forwarding services on the PackX platform. Services shall be rendered in accordance with PackX's standard operating procedures.

2. Code of Conduct:

The Vendor shall adhere to PackX's Code of Conduct, ensuring professionalism, reliability, and compliance with applicable laws and regulations throughout the provision of services.

3. Terms and Conditions:

Vendors are bound by the terms and conditions outlined in this Agreement, which may be updated by PackX. It is the responsibility of the Vendor to stay informed about any changes.

4. Revenue Commission:

PackX shall be entitled to charge the Vendor a commission of 5% on the revenue generated through the PackX platform. The commission shall be calculated as a percentage of the total revenue generated by the Vendor’s transactions facilitated via the PackX platform. The 5% commission charged by PackX to the Vendor is exclusive of any Value-Added Tax (VAT), other related taxes, and bank transfer charges. Any additional taxes or bank-related fees incurred shall be the sole responsibility of the Vendor and shall be borne separately from the agreed-upon 5% commission.

5. Order Processing:

Vendors shall process users' orders promptly, following PackX's guidelines, ensuring a seamless experience for the end-user. Vendors have the discretion to either accept or decline users' reservations for shipment. It is the vendor's responsibility to carefully weigh and inspect the shipment items, updating the system with accurate weight and corresponding costs. If an insurance option is available for the trip, the vendor is required to charge the predetermined insurance amount specified in the system. Furthermore, vendors are obligated to mark the status of the shipment as 'on route' by utilizing the 'Ship' button for each trip. Upon the shipment's arrival at the designated destination, the vendor must select the 'Arrive' button to indicate that the package is ready for pickup. During the check-out process, a signature must be obtained from the individual picking up the package at the destination.

6. Confidentiality:

The Vendor agrees to maintain the confidentiality of any proprietary information or data obtained through the PackX platform and shall not disclose such information to third parties without prior written consent from PackX.

7. Termination:

Either party must provide a minimum of 30 days' written notice to the other party in the event of cancellation, termination, or non-renewal of this agreement. Such notice shall be delivered in writing and shall take effect 30 days from the date of receipt of the notice by the other party.

8. Governing Law:

This clause stipulates that the terms and conditions outlined in this Agreement will be subject to interpretation and enforcement in accordance with the laws of Singapore. Regardless of any potential conflicts with the laws of other jurisdictions, the laws of Singapore will take precedence in governing the rights, obligations, and any disputes arising from or related to this Agreement. 

9. Continuous Improvement:

Strive for continuous improvement in service quality, operational efficiency, and customer satisfaction. Actively seek feedback and use it constructively to enhance performance.

10. Compliance with Regulations:

Vendors must comply with all relevant local, national, and international laws and regulations governing air cargo operations. This includes adherence to customs, security, and safety standards.

11. Timely and Accurate Information:

Vendors are required to provide accurate and timely information related to shipments, including but not limited to tracking details, documentation, and any updates affecting the delivery process.

12. Quality of Service:

Vendors should strive to deliver a high standard of service, ensuring the safe and secure transportation of cargo. This includes proper handling, packaging, and adherence to industry best practices.

13. Transparency and Communication:

Maintain open and transparent communication with the third-party logistic air cargo platform, as well as with customers. Promptly address any queries, concerns, or issues that may arise during the shipment process.

14. Confidentiality:

Vendors must treat all information obtained through the platform as confidential. Avoid disclosing sensitive details about operations, customers, or the platform to unauthorized parties.

15. Ethical Business Practices:

Conduct business with integrity, honesty, and fairness. Avoid engaging in any form of unethical practices, including bribery, corruption, or any actions that may damage the reputation of the vendor or the logistic platform.

16. Shipment prohibited and restricted items :

PackX strictly prohibits the shipment of forbidden goods. Vendors are strongly advised to thoroughly inspect each item upon receipt for processing. While vendors have the option to declare any prohibited items in advance through their shipment announcements, it is essential for them to conduct a detailed inspection. In certain cases, vendors may need to unpack or unbox items before processing the shipment. PackX holds no responsibility for any associated consequences or liabilities as we provide informational services and operational management only.

17. Technology Compliance:

Utilize the technological tools provided by the logistic platform efficiently and effectively. Ensure compatibility and compliance with the platform’s systems for seamless integration. In the event that the Vendor encounters any technical issues while using the platform, they are required to promptly notify PackX admin via the official Facebook Page for immediate assistance and resolution.

18. Dispute Resolution:

In the event of disputes, vendors should work collaboratively with the logistic platform to find amicable solutions. Any disagreements should be addressed professionally and promptly.

19. Miscellaneous:

Any amendments or modifications to this Agreement must be in writing and agreed upon by both Parties. This Agreement constitutes the entire understanding between the Parties and supersedes all prior agreements.

20. Payment Terms:

The Vendor shall remit a 5% commission to PackX within 3 working days of the invoice being issued. Payment of the commission shall be made promptly and directly to PackX within the stipulated time frame of 3 working days from the date of the invoice. In the event of late payment, the Vendor shall be liable to pay an interest charge of 0.5% of the total revenue generated per each day that the payment remains overdue. This interest charge will accrue daily on the outstanding amount until the overdue payment, inclusive of the accrued interest, is settled in full.